Don’t Just Buy a Robot. Buy Into a Partnership.

How Sanitaire® Client Care Takes the Hassle Out of Robotic Cleaning

The technology works and the ROI is real. So why are so many facility managers still hesitant about robotic cleaning?

Navigating new technology in an operational environment can feel overwhelming if you’ve never done it before. Think about the first time you used GPS navigation. The technology was fine from day one. Trusting it took a little longer.

The difference between a smooth rollout and a frustrating one isn’t the robot. It’s who is supporting you through it. That’s exactly what Sanitaire® delivers through our comprehensive Client Care program, powered by DOC Services, a commercial equipment repair and maintenance company with 35+ years of experience.

What Sanitaire® Client Care Looks Like

Sanitaire® Client Care is a one-year client care plan included in the purchase price of the robot and covers everything from installation and service and maintenance visits through reporting analytics. This is designed to make your transition to robotic cleaning smooth, measurable, and lasting. Here is what that looks like from day one through the life of your robot.

• Installation and Setup
  • On-site unboxing, assembly, and system activation
  • Custom facility mapping and route programming specific to your floor plan
  • Hands-on staff training so your team is confident from day one
  • Maintenance training so minor upkeep stays in-house
  • Access to training guides and video resources
• Ongoing Support
  • On-call DOC Services technician
  • Robot operation guidance and troubleshooting
  • Remote diagnostics available; issues resolved without an on-site visit where possible
  • Preventive maintenance scheduling to minimize downtime
  • Repair coordination and parts management through DOC Services
• Customer Success
  • Weekly check-ins during your first month to tune cleaning routes and answer questions
  • On-demand performance reports with usage data, coverage metrics, and satisfaction tracking
  • A PUDU help line that is available 24/7

How Sanitaire® Client Care Compares to Competition

The Right Partner Makes All the Difference 

The best robot in the world doesn’t help you if it sits in the corner because no one knew how to fully deploy it. Sanitaire’s client care is built on the belief that early adopters deserve more support, not less.

When you choose Sanitaire®, you choose a partner who will be there from the first map to the thousandth clean.

Sources 

1. Facilities Management Advisor. “What Facility Teams Should Know About Making Cleaning Robots Work.” facilitiesmanagementadvisor.com
2. SoftBank Robotics America. “Integrated Robotic Services.” us.softbankrobotics.com/services
3. Avidbots. “Our Customer Success Program.” avidbots.com/platform/customer-success/
4. Kärcher. “Autonomous Cleaning Equipment.” kaercher.com/us/commercial/autonomous-cleaning-equipment.html
5. CenoBots via RobotLAB. “Commercial & Autonomous Cleaning Robots.” cenobots.com